Frequently Asked Questions

To best deliver on our beliefs we promise you:

  • 100% Satisfaction Guarantee
  • Low Price Guarantee
  • 30-day no questions asked returns
  • Product experts on staff


Our Satisfaction Guarantee

We want you to purchase your tactical, survival, and outdoor gear knowing you will be fully satisfied. It's that simple.

We stand behind our products with the Steel River 30-day, 100% Customer Satisfaction Guarantee. If for any reason you are not completely satisfied with our products, you may return them within 30 days of purchase for an exchange or refund of the product price and applicable tax.


Customer Support

Since 2017, our goal here at Steel River is to provide you with the best tactical, survival, and outdoor gear available online. We also LOVE talking with our customers so please reach out any time and contact us via email at You can expect a reply in no less than 1 business day.  We strive to answer your questions quickly and effectively. Thank you for your continued support.


Shipping Policy

Fast Shipping
Our goal is to deliver your order as quickly as possible. All orders are processed and shipped within 1-2 business days. Our business days are Monday through Friday, excluding holidays.  Contact our customer relations department via email at We will be happy to help.

International Shipping
We currently ship internationally via DHL. You should receive tracking information via email when the carrier receives your shipment.

Holiday Shipping
During holidays, shipments could be delayed due to warehouse closures. These closure dates may vary. Contact our customer relations department via email at


Return Policy

Fast and Easy Returns
We are committed to total customer satisfaction. That's why we give you 30 days to return items that are in new, undamaged condition. Additionally, we never charge a restocking fee on retail orders.

Need to make a return?
Drop your package off at any UPS, Fedex or USPS location. Address your package to:

The Steel River Company
115 West Bartges St.
Suite 401
Akron, OH 44311

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 1-2 business days.